- FoI Number
- 2022-795
- Subject
- Outpatients
- Date Received
- 15/03/2023
- Request and Response
-
1. How many new outpatients did your trust see in 2022
11,094 New Outpatient appointments were held. This may include patients who were seen more than once and if you require this data, please let us know. Also, please note that not all outpatient appointments are recorded on our patient management system.
2. How many follow up outpatients did your trust see in 2022
32,396 Follow Up Outpatient appointments were held. This may include patients who were seen more than once.
3. What was your did not attend number (DNA) for 2022
2,284 Outpatient appoints were not attended.
4. What is your target DNA rate
No target DNA rate is in place.
5. What number of new patients did you see virtually in 2022
4,917 new outpatient appointments were held either through Near Me, Video, Virtual or Telephone
6. What number of follow up patients did you see virtually in 2022
4,911 return outpatient appointments were held either through Near Me, Video, Virtual or Telephone
7. How many patients did you discharge at first outpatient appointment in 2022
2,066 outpatients were discharged at first outpatient appointment in 2022.
8. Do you use 100% electronic notes in outpatients
No
9. What electronic system does your hospital use eg CERNER, Bluespeer, EDM etc
Trakcare
10. Do you have a patient portal, if so what is its name
No
11. Do you have a senior responsible officer for outpatients (Y/N)
There is a Senior Nurse responsible for Outpatients
12. Do you have a clinical director for outpatients Yes but not specific to outpatients only
Yes but not specific to outpatients only
13. How many outpatient general managers do you have (number, band, WTE)
0
14. How many outpatient assistant general managers do you have (number, band, WTE)
0
15. Do you have a manager for the electronic referral service, eRS (Y/N, number, band, WTE)
N/A
16. When did you start your outpatient transformation project (day, month, year)
Unclear what outpatient transformation project is being referred to
17. Do you have a dedicated outpatient transformation director or manager for outpatients (title, band, WTE)
No
18. How many outpatient transformation project managers do you have (number, band, WTE)
0
19. When did you go live with patient initiated follow up, PIFU (day, month, year)
December 2022 with Dermatology only will be rolling out across specialties from April 2023
20. When did you go live with Advice and Refer, A&R (day, month, year)
N/A
21. Is phlebotomy managed by outpatients
No
22. if yes, what is your phlebotomy establishment (number, band, WTE)
0
23. what is your total number of phlebotomy outpatient episodes for 2022
We do not have a phlebotomy service
24. what is your total number of phlebotomy inpatient episodes for 2022
We do not have a phlebotomy service
25. how many outpatient sites does phlebotomy cover
We do not have a phlebotomy service
26. how many inpatient areas (wards) does phlebotomy cover
We do not have a phlebotomy service
27. do you have a generic contact email for the outpatient clinical lead or general manager
Yes
28. the name of your trust or hospital
NHS Shetland
