- FoI Number
- 2023-295
- Subject
- Wayfinding
- Date Received
- 22/08/2023
- Request and Response
-
Can the trust confirm and provide information on the following:
1. The trusts wayfinding strategy.
NHS Shetland does not have a wayfinding strategy.
2. Number of missed appointments by type and location.
The number of did not attend appointments over the specified time period was:
Location
Appointment Type
FY 21-22
FY 22-23
FY 23-24
Grand Total
Gilbert Bain Hospital
All
1702
1907
835
4444
Gilbert Bain Hospital
Adhoc
1
1
Gilbert Bain Hospital
MH New
2
2
Gilbert Bain Hospital
MH Return
6
1
7
Gilbert Bain Hospital
Near Me New
12
17
3
32
Gilbert Bain Hospital
Near Me Return
55
62
30
147
Gilbert Bain Hospital
New
415
484
210
1109
Gilbert Bain Hospital
Return
885
1094
529
2508
Gilbert Bain Hospital
Tel New
66
51
8
125
Gilbert Bain Hospital
Tel Return
269
190
54
513
Independent living centre
All
19
46
7
72
Independent living centre
Near Me New
1
1
Independent living centre
Near Me Return
2
2
Independent living centre
New
8
23
3
34
Independent living centre
Return
7
19
4
30
Independent living centre
Tel New
1
1
2
Independent living centre
Tel Return
3
3
Lerwick Health Centre
All
395
463
220
1078
Lerwick Health Centre
Near Me New
6
2
1
9
Lerwick Health Centre
Near Me Return
33
43
24
100
Lerwick Health Centre
New
56
86
34
176
Lerwick Health Centre
Return
239
311
141
691
Lerwick Health Centre
Tel New
5
4
8
17
Lerwick Health Centre
Tel Return
56
17
12
85
Overall
Grand Total
2116
2416
1062
5594
3. Number of appointments that were cancelled to lack of wayfinding (E.g. patient unable to be
able to find the location of their appointment).In accordance with FOISA s 17(1), NHS Shetland confirms that it does not hold the
information requested as did not attend appointments are not categorised by reason for
nonattendance.4. Number of complaints associated to poor wayfinding.
We need this for the financial years ending:
• March 2024 (Y2D)
Nil
• March 2023
Nil
• March 2022
Nil
Please provide this information in an editable spreadsheet
