VMO2 - FOI Response Register

1. Can you provide details for:

•           Wide Area Network Connectivity

NHS Shetland uses the Scottish Wide Area Network (SWAN) for all WAN connectivity

•           Dark Fibre Services

NHS Shetland has some dedicated fibres provided by the Shetland Islands Council to operated network services between sites.  The arrangement is provided under SLA.  The SLA is an annual rolling arrangement and covers 1st line service desk, backup datacentre provision and some dark fibre.  It is £25,000 per year.

•           Ethernet Services

NHS Shetland maintains all its ethernet infrastructure; this is not provided by third parties.

•           Broadband/FTTC/FTTP Services

NHS Shetland uses broadband services in some small and/or remote sites provided by BT/EE standard business services

NHS Shetland has FTTP in some locations provided by BT

•           SWAN Solutions

NHS Shetland uses the Scottish Wide Area Network (SWAN) for WAN connectivity to link sites to the mainland

•           Any additional services such as professional services, maintenance or managed services

 Including contract award date, contract duration, contract value and the successful bidder.

BT contracts are on a rolling basis.

The SWAN contract is managed on behalf of NHS Scotland boards by National Services Scotland.  The contract has recently been awarded to BT.

 LAN/WLAN

2. Can you provide details for:

•           Local Connectivity Solutions

No managed contracts are in use for LAN.  It is managed in-house

•           LAN/WLAN Solutions

No managed contracts are in use for WLAN.  It is managed in-house

•           Any additional services such as professional services, maintenance or managed services

Including contract award date, contract duration, contract value and the successful bidder.

N/A

 DATA CENTRE

3. Can you provide details for:

•           Data Centre Solutions

No contracts in place, infrastructure is owned and operated in-house for primary datacentre services

A backup centre is located in a Shetland Islands Council premises.  Only the location and connection is provided.  The storage and compute is owned and operated in-house.

The arrangement is provided under SLA.  The SLA is an annual rolling arrangement and covers 1st line service desk, backup datacentre provision and some dark fibre.  It is £25,000 per year.

•           Data Centre Networking

Network connectivity between primary and backup datacentres provided by Shetland Islands Council. The arrangement is provided under SLA.  The SLA is an annual rolling arrangement and covers 1st line service desk, backup datacentre provision and some dark fibre.  It is £25,000 per year.

•           Compute/Storage/Virtualisation Technology

All compute/storage/vm is owned and operated in-house

•           Any additional services such as professional services, maintenance or managed services

 Including contract award date, contract duration, contract value and the successful bidder.

 CLOUD

4. Can you provide details for:

•           Cloud Solutions

NHS Shetland has no contracts in place for cloud solutions.

Some suppliers that are contracted may use cloud as their method of hosting for their solution, but it is not for the purposes of NHS Shetland having access to cloud services.

NHS Shetland is part of a national M365 tenancy for NHS Scotland that is a private cloud hosted by Microsoft.

The contract is maintained by National Services Scotland

•           Private Cloud

See above

•           Public Cloud

See above

•           Co-Location or Hosted Services

N/A

 Including contract award date, contract duration, contract value and the successful bidder.

 SECURITY

5. Can you provide details for:

•           Cyber Security Solutions

Details regarding Security solutions are not disclosed for security purposes

•           Cloud Security Solutions

Details regarding Security solutions are not disclosed for security purposes

•           Security Hardware and Software

Details regarding Security solutions are not disclosed for security purposes

•           Any additional services such as professional services, maintenance or managed services

 Including contract award date, contract duration, contract value and the successful bidder.

 COLLABORATION

6. Can you provide details for:

•           Unified Communications Solutions

No Unified Comms Platform in use

•           Contact Centre Solutions

No contact centre solutions in use

•           Collaboration Solutions

Not clear what definitions applies here, but if cloud based telecommunications, then not applicable.

•           Cloud or on Premise based

•           ISDN/Analogue or SIP Services

BT Global Services provide ISDN and SIP services.  Contract details are publicly available to view here https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375163

•           Any additional services such as professional services, maintenance or managed services

 Including contract award date, contract duration, contract value and the successful bidder.

 MOBILE

7. Can you provide details for:

•           Mobile Services, voice and data

Vodafone PSN contract – renewed annually

EE NHS Scotland Contract - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL484430

•           Mobile devices such as phones or tablets

As above

•           Data only SIM or machine to machine/IoT services

N/A

•           Any additional services such as professional services, maintenance or managed services

 Including contract award date, contract duration, contract value and the successful bidder.