Complaints Staff - FOI Response Register

1. How many staff are employed in dealing with complaints? Please break this down by role.

There is one Complaints Officer who is 0.8WTE, and the role is also covered by the Corporate Services Manager as required in periods of absence/high volume of complaints.

2. What is the total amount spent by the health board on employment of staff in question 1?

The Complaints Officer role is a Band 6 Agenda for Change post. Agenda for Change pay scales can be found at: Pay and conditions for NHS staff covered by the Agenda for Change agreement (scot.nhs.uk)

3. How many vacancies are there currently within the complaints department (or equivalent)?

None

4. Which roles are these vacancies for?

N/A