NHS Dentistry Complaints - FOI Response Register

2023-800

NHS Dentistry Complaints

19/03/2024

Please could you confirm how many people have made contact with health board HQ over the last five years regarding difficulty registering with an NHS dentist?

Ten (10) - Highlighted in bold

I appreciate that it might not be possible to conduct such a specific search in your records - in which case, please provide the information for queries regarding dentistry in general.

Financial Year	Type of Contact	Description
2019-2020	Email	MSP query
	Unknown	Unable to make appointment
	Unknown	Staff complaint
	Unknown	Orthodontic – time taken for treatment
2020-2021	Email	MSP query
	Email	During Covid – lack of service
	Email	During Covid – delayed treatment
	Email	During Covid – delayed treatment
	Email	During Covid – delayed treatment
	Email	Lack of Dental Services Available
	Telephone / Email	Complaint about treatment
	Email / Phone	During Covid – delayed treatment
2021-2022	Letter	Additional needs request
	Email	During Covid – no waiting room facilities
	Email	During Covid – no waiting room facilities
	Telephone	Request to move to PDS
	Email	Difficulty registering
	Email	Additional needs request
	Email	During Covid – lengthy wait for treatment
	Email	Difficulty registering
	Email	MSP query
	Email	Post Covid - delays to treatment
	Email	Can’t register PDS
	Email	Lack of dental services on outer island
	Email	Lack of dental services on outer island
	Email	Cllr – lack of dental services on outer island
	Letter	Dental treatment and communication issues
2022-2023	Email	Difficulty registering
	Email	Delays orthodontic treatment
	Email	Discontinued orthodontic treatment
	Phone / Email	Lack of dental provision
	Email	Post Covid – difficulty getting appointment
	Email	Post Covid – delays to orthodontic treatment
	Phone	Lack of orthodontic treatment and communication
	Email	Complaint about treatment
	Email	Lack of orthodontic treatment
	Letter / Email	Complaint about treatment
2023-2024	Email	Complaint about treatment and delays
	Email	CC – when will dental service resume
	Email	Delay to surgery / treatment
	Email	MSP – not accepting new patients
	Email	Lack of treatment
	Email	Delays to orthodontic treatment
	Email	Delays for treatment
	Email	CCs – update on dental services
	Email	Request for change of dental practice
	Letter	Difficulty registering with a new dentist
	Email	Delays to orthodontic treatment
	Letter	Registered – difficulty getting appointment
	Phone	Complaint about treatment and dentist
	Email	Additional needs request

I would be grateful if this information could be broken down by a) financial year and b) type of contact - phone, email or in-person.

See table above.