- FoI Number
- 2024-008
- Subject
- Complaints
- Date Received
- 04/04/2024
- Request and Response
-
- What is the number of complaints that have been made against nurses and midwives each year since 2018?
I would like the data to be reported separately - so numbers of complaints against nurses and number of complaints against midwives
Complaints against Nurses
Complaints against Midwives
38
6
- Please provide an overview of the types of issues that were raised in these complaints - again reported separately for nurses and midwives
Financial Year
Complaints against Nurses
Complaints against Midwives
2018
5
1
3 complaints about vaccination issues at LHC.
Jointly with NHS G; perceived failures in care of infant (NHSS)
Failure to follow correct procedure.
Wrong dosage given by injection – not harmful.
2019
5
2
Staff attitude A&E.
Seek understanding of transfer to ARI. Poor help with breastfeeding.
Unhappy with nursing care (attitude).
Care during pregnancies (IVF).
Concerns about nursing approach to dressing procedure.
Unhappy with wait in A&E and other issues.
Unhappy visiting nurse parked illegally blocking driveway.
2020
7
0
Nurse acting unprofessionally and putting lives at risk during pandemic.
Nurse seemed unsure and took a long time to carry out procedure. Didn’t recognise patient didn’t want to talk.
Community Nurse refused to syringe ears.
Nurse assisting with ECG made a snide comment. Patient felt discrimination.
Manner spoken to by ANP at health centre.
Nurse shouted at patient in health centre for not wearing a mask and would not treat them.
Patient left all night with blocked catheter. No help sought by nurse.
2021
9
1
Nurse giving Covid vaccination did not provide full name when asked.
Concerns about care in ARI Maternity. Poor communication. No antibiotics during labour. Left in care of student midwife.
Procedure done at Health Centre. Sample pot out of date. Told need to repeat test in 3 months.
Poor attitude and patient missing belongings.
Complaint regarding nursing and medical staff towards relative on ward.
Lack of communication, staff rudeness and perceived failure in duty of care.
Elderly cancer patient not attended to by doctors or nurses. Communications between doctors and nurses poor. EOL care should have been better.
Treatment and care by doctors and nurses following surgery.
Lack of care and dignity issues on ward and failure to examine in OPD (doctors and nurses).
Preference for cancer treatment in Shetland not managed due to staff absences.
2022
7
0
Nurse made entry in medical notes based on local knowledge on social media.
Patient made a derogatory comment to nurse. Perceived lack of care.
Lack of communication and treatment by Macmillan nurses. Chemo treatment not arriving in time.
Behaviour and attitude of staff nurse in A&E.
Staff Nurse did not allow family member to accompany very sick partner to HDU despite asking.
Treatment and attitude of nurse in A&E. Implied patient fall caused by alcohol.
Following cancer diagnosis, staff not treating patient well. Very poor communication. Has to chase up own appointments for treatment.
2023
3
1
Offended by openly being asked by a nurse in A&E how long patient had been injecting for.
Concerns and complaint about NHS Shetland’s maternity department and named midwife.
Part of complaint: Nursing staff did not offer cup of tea to elderly patient waiting several hours.
Treatment and care of partner.
2024
2
1
Urgent request for specialist nurse.
Concerns about midwifery care to date.
Patient feels ANP does not care, following a request via AskMyGP for help with pain.
