Violence Policies - FOI Response Register

Please may you provide me with:

1. Copies of all policies related to violence by patients and/or their visitors against staff. Please include all policies related to the following: See attached policy https://www.nhsshetland.scot/downloads/file/1526/management-of-violence-and-aggression-policy

• Any physical, verbal, or sexual aggression, assault, or stalking.
• Violence both experienced and witnessed by staff.
• Any separate policies for different types of violence, different staff groups, or different phases of violence, e.g. during and following the event.

2. Copies of all policies/procedures related to the following post-violence measures, if not included within the above (1): As above plus depending on incident and what it related to the board may require to also follow one of the Once for Scotland Policies https://workforce.nhs.scot/policies/

• Immediate sanctions for aggressor(s) (e.g. discharge)
• Processes for incident reporting
• Processes for debrief with staff member(s) and/or aggressor(s)
• Follow-up with aggressor(s) (e.g. accountability letter, behaviour contract)
• Counselling or similar longer-term psychological support for staff member(s)
• Incident investigation (e.g. root cause analysis) and feedback to relevant parties
• Longer-term sanctions for aggressor(s) (e.g. card system)
• Examples of processes for tailored management plans for patients with a known history of  aggressive behaviour (including use of a flag/alert system)
• Staff sickness absence and/or returning to work following work-related injury