FoI Number
2023-761
Subject
Patient engagement Portal
Date Received
06/03/2024
Request and Response
  1. Does your trust have a 'Patient Portal / Patient Engagement Portal (PEP)’?

Not currently

  1. Who is the current provider?
  2. What is the name of the current solution?
  3. What is the start and end date of the contract?
  4. Are you planning to procure a 'Patient Portal / Patient Engagement Platform (PEP)?’
  5. If yes, when are you looking to go out to market and by what route?

A Patient Engagement Portal is a digital way for trusts to communicate with patients, allowing patients to do things such as:

* View/confirm/cancel/change appointments digitally

* View their appointment letters digitally

* Send patients SMS reminders of appointments

* Complete questionnaires digitally (such as pre/post-operative assessments; PROMs/PREMs)

* View self-help information relating to their care pathway