Official Claims - FOI Response Register

1. The number of official complaints made to your organisation from January 1, 2020 to date, broken down by year (e.g. 2020, 33)

Complaint data is held in financial years and available through annual reports on our website: https://www.nhsshetland.scot/board/feedback-complaints-annual-reports

For ease of reference the figures are:

2. Of those, the number upheld, dismissed, resolved, or ongoing

The number of upheld complaints is reported in the annual reports as above. There are currently six open complaints.

3. The duration of the longest-running ongoing complaint

64 days

4. The duration of the complaint which took the longest to resolve.

176 working days