NHS Shetland Walk-In Clinic

A walk-in clinic and vaccination centre is available at Grantfield in Lerwick. 

This is a pilot service run by NHS Shetland and is one of a number of GP walk-in services being piloted across Scotland to trial improvements for access to urgent primary care. 

Current opening times:

New update 

NHS Shetland is pleased to advise patients that, following completion of improvement works, the Walk-In Clinic will return to Grantfield from Tuesday 22 September.

The works at Grantfield have included the addition of a new toilet, an extra clinic room and a number of other improvements designed to enhance the experience for patients using the service.

Before the move back to Grantfield, the clinic will continue to operate from its temporary location at Outpatients at the Gilbert Bain Hospital with the following opening times:

• Friday 18 September: 5pm to 8pm (please do not arrive before 5pm)
• Saturday 19 September: 9am to 5pm
• Sunday 20 September: 9am to 5pm
• Monday 21 September: Closed

You may have to wait to be seen, depending on how busy the clinic is. The Walk-In Clinic operates as a drop-in service rather than an appointment system, and waiting times can be up to an hour.

Repeat prescriptions

Repeat prescriptions cannot be ordered at the Walk-In Clinic. Please request repeat prescriptions from your usual GP practice during the week. If you have run out of medication, speak to your local pharmacy about an emergency supply.

You may have to wait to be seen, depending on how busy the clinic is. The Walk-In Clinic operates as a drop-in service rather than an appointment system, and waiting times can be up to an hour.

The Walk-In Clinic service 

Everyone, of all ages, including those people who are not registered with a practice in Shetland.  

The walk-in clinic is only suitable for urgent primary care. Read below to see what this means. The service is not for medical emergencies. 

How the service works 

Eligible patients can use the walk-in service if they have an urgent health concern and cannot attend their usual GP practice. 

It is open Saturday and Sunday 9am – 5pm (last drop-in slot 4.30pm) – no appointment needed. 

Depending on clinical need, you may see a GP or Advanced Nurse Practitioner. 

What can the service be used for? 

• New pain, rashes or fever 

• New coughs, throat, ear or chest infections 

• Urgent bladder or urinary symptoms 

• Urgent women’s health issues (e.g. infections or period-related problems) 

• Urgent skin conditions (e.g. infections, eczema) 

• New stomach problems 

• New muscle, joint or back pain 

This service is not for: 

• Medical emergencies (e.g. chest pain, severe bleeding or severe breathing difficulties – call 999)  
• Minor injuries (e.g. sprains, minor burns – call 111)  
• Minor injuries should be managed via NHS 111 - e.g. sprains, minor burns  
• Routine or planned care for long term conditions without acute change  
• Repeat prescriptions, medication reviews or fit notes (also known as sick notes)  
• Routine sexual health screening where this can safely wait for scheduled services   
• Other services you would receive from your health centre or specialist care 
• Vaccinations

If you attend with a condition that is not urgent or is better treated elsewhere, staff will redirect you to the most appropriate service.  

Get the right care in the right place 

You can often get help more quickly by: 

• Visiting NHSinform.scot for online advice on minor ailments and local services 

• Going to your local Pharmacy First for minor illnesses 

• Calling your dentist for dental problems and optician for eye problems 

• Contacting your GP practice for routine or urgent care during normal opening hours 

• Calling 111, day or night, for minor injuries and out-of-hours advice 

• Calling 999 or attending the Emergency Department in a critical emergency. 

More information is available at right care, right place