Updated: Our email systems are starting to return to normal. Please bear with us as the systems restore the backlog. Thank you for your patience and understanding.
Due to a global Microsoft outage affecting Outlook, our departments, including the hospital, health centres and support services, are currently unable to send or receive emails.
What does this mean for patients and the public?
- There are currently no known issues affecting our other IT systems.
- All appointments and services remain unaffected.
- Our telephone systems are operating as normal. However, we anticipate that phone lines will be busier than usual during this period.
If you require urgent support, please contact us by telephone. We would ask for your patience if you experience longer waiting times than usual.
We apologise for any inconvenience this disruption may cause and will provide a further update as soon as email services have been restored.
Please be aware: Once email services are back up and running, we anticipate a higher volume of emails than usual, which may result in delays to our response times. We appreciate your patience while we work through any backlog.
If you are unsure whether an email you previously sent has been received, please contact the relevant department by telephone.
Contact information
For enquiries relating to departments based at the Gilbert Bain Hospital, please contact the hospital switchboard on 01595 743000.
For Support Services, please contact Montfield Board Headquarters on 01595 743060.
Patient Travel: If your travel request isn’t urgent for today, please telephone the team on 01595 743305 or resend an email next week.
Further information is available on our website: www.nhsshetland.scot
You can also visit www.nhsinform.scot for trusted health information and advice.
Thank you for your patience and understanding.