Leaving feedback
How do you feel about the care you have received?
If you would like to leave us some feedback about your experience we would be pleased to hear from you. We are committed to improving services for all our patients and their families/carers. Understanding how people have found their care and taking action when things haven't quite gone to plan is one of the best ways we can make improvements.
In the Charter of Patient Rights and Responsibilities you have the right to:
- give feedback, make comments, or raise concerns or complaints about the health care you receive;
- be told the outcome of any investigation into your concerns or complaints;
- independent advice and support when providing feedback;
- take your complaint to the Scottish Public Services Ombudsman (SPSO)*.
* SPSO offers complainants an independent review after the local complaints process has been completed. Complainants should only contact SPSO if they remain dissatisfied after receipt of a stage two investigation response.