Patient feedback and complaints

Has something gone wrong? Whenever possible you should tell someone close to the cause of your concern. Ideally this should be the nurse in charge, the head of the department or practice manager. Very often they will be able to sort things out straight away.  

If you would like to make a complaint, as well as speaking to someone at the point of care you can also contact the Feedback and Complaints Service directly. When we receive a complaint we do our best to resolve it quickly and to your satisfaction

You have the right to be told the outcome of any investigation into your concerns or complaints.

When making a complaint or raising a concern you can expect:

• it to be dealt with efficiently and be properly investigated
• a full explanation into how it has been investigated
• to be told what action has been or will be taken as a result
• an apology if a mistake has occurred.
• the NHS to use your feedback to improve services

If you are unsure about leaving some feedback and would like to speak to someone, please do not hesitate to contact us.